The Provider’s Experience of Delivering an Education-based Wellness Program via Telehealth


  • Katrina M. Serwe Concordia University Wisconsin



Provider acceptance is a first step to implementing a successful telehealth program. This pilot study examined the experience of six providers delivering an education-based wellness program in a telehealth format. Providers indicated an overall positive experience with high Telehealth Usability Questionnaire (TUQ) total scores (5.6 ± 1.1) and in their comments. High TUQ subscale scores for Usefulness (6.7 ± 0.4) and Ease of Use (5.3 ± 0.3) indicated providers found the telehealth system usable. Strong relationship bonds that developed offset the reported drawback of technical issues related to connectivity and audio. Providers with a wide range of computer experience all reported synchronous remote training via phone and videoconference meetings was adequate to prepare them to deliver classes via telehealth. This research indicates motivated providers with varying technology experience can have a positive telehealth experience with customized remote support.



Author Biography

Katrina M. Serwe, Concordia University Wisconsin

Katrina Serwe is an associate professor of occupational therapy at Concordia University Wisconsin.


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How to Cite

Serwe, K. M. (2018). The Provider’s Experience of Delivering an Education-based Wellness Program via Telehealth. International Journal of Telerehabilitation, 10(2), 73–80.



Clinical Applications