The Provider’s Experience of Delivering an Education-based Wellness Program via Telehealth

Katrina M. Serwe

Abstract


Provider acceptance is a first step to implementing a successful telehealth program. This pilot study examined the experience of six providers delivering an education-based wellness program in a telehealth format. Providers indicated an overall positive experience with high Telehealth Usability Questionnaire (TUQ) total scores (5.6 ± 1.1) and in their comments. High TUQ subscale scores for Usefulness (6.7 ± 0.4) and Ease of Use (5.3 ± 0.3) indicated providers found the telehealth system usable. Strong relationship bonds that developed offset the reported drawback of technical issues related to connectivity and audio. Providers with a wide range of computer experience all reported synchronous remote training via phone and videoconference meetings was adequate to prepare them to deliver classes via telehealth. This research indicates motivated providers with varying technology experience can have a positive telehealth experience with customized remote support.

 


References


American Occupational Therapy Association. (2013). Telehealth: American Occupational Therapy Association Position Paper. American Journal of Occupational Therapy, 67, S69- S90.

Berwick, D. M., Nolan, T. W., & Whittington, J. (2008). The triple aim: Care, health, and cost. Health Affairs, 27(3), 759-769. https://doi.org/10.1377/hlthaff.27.3.759

Boise, L., Congleton, L., & Shannon, K. (2005). Empowering family caregivers: The powerful tools for caregiving program. Educational Gerontology, 31, 573-586. https://doi.org/10.1080/03601270590962523

Brandon. A. R., Song, L., Deal, A. M., Gelling, M., Sherwood, E., Bloom, D., … Rosenstein, D. L. (2015). Using telehealth to train providers of a cancer support intervention. Telemedicine and e-Health, 21(10), 793-800. https://doi.org/10.1089/tmj.2014.0208

Burton, L. C., Zdaniuk, B., Schulz, R., Jackson, S., & Hirsch, C. (2003). Transitions in spousal caregiving. Gerontologist, 43, 230-241. https://doi.org/10.1093/geront/43.2.230

Carlisle, K., & Warren, R. (2013). A qualitative case study of telehealth for in-home monitoring to support the management of type 2 diabetes. Journal of Telemedicine and Telecare, 19, 372-375. https://doi.org/10.1177/1357633X13506512

Centers for Medicare & Medicaid Services. (2018, April 17). National Health Expenditure Fact Sheet. Retrieved from https://www.cms.gov/research-statistics-data-and-systems/statistics-trends-and-reports/nationalhealthexpenddata/nhe-fact-sheet.html

Cohn, E. R., Brannon, J. A., & Cason, J. (2011). Resolving barriers to licensure portability for telerehabilitation professionals. International Journal of Telerehabilitation, 3(2), 31-33. https://doi.org/10.5195/IJT.2011.6078

Collier, A., Morgan, D. D., Swetenham, K., To, T. H. M., Currow, D., & Tieman, J. J. (2016). Implementation of a pilot telehealth programme in community palliative care: A qualitative study of clinicians’ perspectives. Palliative Medicine, 30, 409-417. https://doi.org.10.1177/0269216315600113

Dickman, S. L., Himmelstein, D. U., & Woolhandler, S. (2017). Inequality and the health-care system in the USA. Lancet, 389, 1431-1441. https://doi.org/10.1016/S0140-6736(17)30398-7

Holland, D. E., Vanderboom, C. E., Ingram, C. J., Dose, A. M., Borkenhagen, L. S., Skadahl, P., … Bowles, K. H. (2014). The feasibility of using technology to enhance the transition of palliative care for rural patients. Computers, Informatics, Nursing, 32, 257-266. https://doi.org/10.1097/CIN.0000000000000066

Levy, S., & Neil, S. (2013). Child and adolescent mental health service providers’ perceptions of using telehealth. Mental Health Practice, 17(1), 28-32.

Mahoney, D. F., Tarlow, B., Jones, R. N., Tennstedt, S., & Kasten, L. (2001). Factors affecting the use of a telephone-based intervention for caregivers of people with Alzheimer's disease. Journal of Telemedicine and Telecare, 7, 139-148. https://doi.org/10.5195/ijt.2017.6214

Mair, F. S., Goldstein, P., May, C., Angus, R., Shiels, C., Hibbert, D… Capewell, S. (2005). Patient and provider perspectives on home telecare: Preliminary results from a randomized controlled trial. Journal of Telemedicine and Telecare, 11(1), 95-97. https://doi.org/10.1258/1357633054461976

National Alliance for Caregiving, & AARP Public Policy Institute. (2015, June). Executive summary: Caregiving in the U.S. Retrieved from http://www.caregiving.org/wp-content/uploads/2015/05/2015_CaregivingintheUS_Executive-Summary-June-4_WEB.pdf

Odeh, B., Kayyali, R., Nabhani-Gebara, S., & Philip, N. (2014). Implementing a telehealth service: Nurses’ perceptions and experiences. British Journal of Nursing, 23(21), 1133-1137. https://doi.org/10.12968/bjon.2014.23.21.1133

Parmanto, B., Lewis, A. N., Graham, K. M., & Bertolet, M. H. (2016). Development of the telehealth usability questionnaire (TUQ). International Journal of Telerehabilitation, 8(1), 3- 10. https://doi.org/10.5195/ijt.2016.6196

Radhakrishnan, K., Xie, B., & Jacelon, C. (2016). Unsustainable home telehealth: A Texas qualitative study. Gerontologist, 56, 830-840. https://doi.org/10.1093/geront/gnv050

Reinhard, S. C., Feinberg, L. F., Choula, R. & Houser, A. (2015). Valuing the invaluable: 2015 update, undeniable progress, but big gaps remain (AARP Public Policy Institute Report). Retrieved from http://www.aarp.org/content/dam/aarp/ppi/2015/valuing-the-invaluable-2015-update-new.pdf

Segar, J., Rogers, A., Salisbury, C., & Thomas, C. (2013). Roles and identities in transition: Boundaries of work and inter-professional relationships at the interface between telehealth and primary care. Health and Social Care in the Community, 21, 606-613. https://doi.org/10.1111/hsc.12047

Serwe, K. M., Hersch, G. I., & Pancheri, K. (2017). Feasibility of using telehealth to deliver the “Powerful Tools for Caregivers” program. International Journal of Telerehabilitation, 9(1), 15-22. https://doi.org/10.5195/ijt.2017.6214

Shulver, W., Killington, M., & Crotty, M. (2016). ‘Massive potential’ or ‘safety risk’? Health worker views on telehealth in the care of older people and implications for successful normalization. BMC Medical Informatics and Decision Making, 16(131), 1-15. https://doi.org/10.1186/s12911-016-0373-5

Sinclair, C., Holloway, K., Riley, G., & Auret, K. (2013). Online mental health resources in rural Australia: Clinician perceptions of acceptability. Journal of Medical Internet Research, 15(9), e193, 1-5. https://doi.org/10.2196/jmir.2772

Wade, V. A., Eliott, J. A., & Hiller, J. E. (2014). Clinician acceptance is the key factor for sustainable telehealth services. Qualitative Health Research, 24(5), 682-694. https://doi.org/10.1177/1049732314528809




DOI: https://doi.org/10.5195/ijt.2018.6268

  

Refbacks

  • There are currently no refbacks.




Copyright (c) 2018 Katrina Michele Serwe

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.