Consumer Satisfaction with Telerehabilitation Service Provision of Alternative Computer Access and Augmentative and Alternative Communication
Telerehabilitation (TR) services for assistive technology evaluation and training have the potential to reduce travel demands for consumers and assistive technology professionals while allowing evaluation in more familiar, salient environments for the consumer. Sixty-five consumers received TR services for augmentative and alternative communication or alternative computer access, and consumer satisfaction was compared with twenty-eight consumers who received exclusively in-person services. TR recipients rated their TR services at a median of 6 on a 6-point Likert scale TR satisfaction questionnaire, although individual responses did indicate room for improvement in the technology. Overall satisfaction with AT services was rated highly by both in-person (100% satisfaction) and TR (99% satisfaction) service recipients.
Allegretti, A., Schein, R., Schmeler, M., & Brienza, D. (2011). Using Telerehabilitation to Educate Remote Therapists in Prescribing Wheeled Mobility and Seating Devices. Proceedings of the 27th International Seating Symposium. Nashville, TN.
Anderson, K., Boisvert, M.K., Doneski-Nichol, J., Gutmann M.L., Hall, N.C., Morelock, C., Steele, R., Cohn, E.R. (2012). Tele-AAC resolution. International Journal of Telerehabilitation, 4, 79-82.
Anderson, K., Balandin, S., & Stancliffe, R. (2014). Australian parents’ experiences of speech generating device (SGD) service delivery. Developmental Neurorehabilitation, 17, 75-83. doi:10.3109/17518423.2013.857735
ASHA. (2006). ASHA Speech-Language Pathology Health Care Survey Issue Briefs: Vacancies. Rockville, MD: American Speech-Language-Hearing Association.
ASHA. (2002). Survey report on telepractice use among audiologists and speech-language pathologists. Rockville, MD: American Speech Language Hearing Association.
Banes, D. (2015). Remote assessment In Assistive Technology. Retrieved from European Commission: JoinUp: http://www.epractice.eu/en/cases/rapl
Brennan, D., Georgeadis, A., Baron, C., & Barker, L. (2004). The effect of videoconference-based telerehabilitation on story retelling performance by brain-injured subjects and its implications for remote speech-language therapy. Telemedicine Journal and e-Health, 10, 147-154.
Brennan, D., Tindall, L., Theodoros, D., Brown, J., Campbell, M., Christiana, D., . . . Lee, A. (2010). A Blueprint for Telerehabilitation Guidelines. International Journal of Telerehabilitation, 2, 31-34.
Burns, R., Crislip, D., Daviou, P., Temkin, A., Vesmarovich, S., Anshutz, J., . . . Jones, M. (1998). Using telerehabilitation to support assistive technology. Assistive Technology, 10, 126-33.
Burns, R., Hauber, R., & Vesmarovich, S. (2000). Telerehabilitation: Continuing cases and new applications. RESNA 2000 Annual Conference. Orlando, FL.
Dobransky K, H. E. (2006). The disability divide in Internet access and use. Information, Communication & Society, 9, 313-334.
Donegan, M. (2002). The TELENET project summary final report. Oxford, England: ACE Centre.
Duffy JR, W. G. (1997). Telemedicine and the diagnosis of speech and language disorders. Mayo Clinic Proceedings, 72, 1116-1122.
Federici, S. B. (2014). Providing assistive technology in Italy: The perceived delivery process quality as affecting abandonment. Disability and Rehabilitation: Assistive Technology. doi:10.3109/17483107.2014.930191
Grogan-Johnson, S. A. (2010). A pilot study comparing the effectiveness of speech language therapy provided by telemedicine with conventional on-site therapy. Journal of Telemedicine and Telecare, 16, 134-139.
Hazell, G., & Colven, D. (2001). ACE Centre Telesupport for loan equipment. Oxford: ACE Centre.
Johnson, J., Inglebret, E., Jones, C., & Ray, J. (2006). Perspectives of speech language pathologists regarding success versus abandonment of AAC. Augmentative and Alternative Communication, 22, 85-99.
Kairy, D., Lehoux, P., & Vincent, C. (2009). A systematic review of clinical outcomes, clinical process, healthcare utilization and costs associated with telerehabilitation. Disability Rehabilitation, 31, 427-447.
Kim, J., Brienza, D., Lynch, R., Cooper, R., & Boninger, M. (2008). Effectiveness evaluation of a remote accessibility assessment system for wheelchair users using virtualized reality. Archives of Physical Medicine & Rehabilitation, 89, 470-479.
Lysley, A., Colven, D., & Donegan, M. (1999). CATCHNET final report. Oxford, England: ACE Centre.
Mashima, P. A. (2008). Overview of telehealth activities in speech-language pathology. Augmentative and Alternative Communication, 14, 1101-1117.
McCue, M., Fairman, A., & Pramuka, M. (2010). Enhancing quality of life through telerehabilitation. Physical Medicine and Rehabilitation Clinics of North America, 21, 195– 205.
Panek, P., & Zagler, W. (2001). Remote service of rehabilitation technology final report. Vienna, Austria: Vienna University of Technology.
Panek, P., Beck, C., Hochgatterer, A., Mina, S., Prazak, B., Seisenbacher, G., . . . Zagler, W. (2002). Tele-help and remote service provision using RESORT prototype system. 8th International Conference on Computers Helping People with Special Needs. Linz, Austria.
Parmanto, B., Saptono A., Pramana G., Pulantara, W., Schein R.M., Schmeler M.R., McCue M.P., Brienza, D.M. (2010). VISYTER: Versatile and integrated system for telerehabilitation. Telemedicine and e-Health, 16, 939-944.
Parmanto, B., Saptono, A., Murthi, R., Safos, C., & Lathan, C. (2008). Secure telemonitoring system for delivering telerehabilitation therapy to enhance children's communication function to home. Telemedicine and e-Health, 14, 905-911.
Riemer-Reiss, M., & Wacker R.R. (2000). Factors associated with assistive technology discontinuance among individuals with disabilities. Journal of Rehabilitation, 66(3), 44-50.
Saptono, A. (2008). Online portal as a solution to deliver rich collaboration features in telerehabilitation. American Telemedicine Association 13th Annual International Meeting. Seattle, Washington.
Scherer MJ, J. J. (2007). A framework for modelling the selection of assistive technology devices (ATDs). Disability and Rehabilitation: Assistive Technology, 2, 1-8.
Scherer, M. (2014). From people-centered to person-centered services, and back again. Disability and Rehabilitation: Assistive Technology, 9(1), 1-2. doi:10.3109/17483107.2013.870239
Schmeler, M., Schein, R., McCue, M., & Betz, K. (2009). Telerehabilitation clinical and vocational applications for assistive technology: research, opportunities and challenges. International Journal of Telerehabilitation, 1, 59-72.
Schutte, J., Gales, S., Filipponi, A., Saptono, A., Parmanto, B., & McCue, M. (2012). Evaluation of a telerehabilitation system for community-based rehabilitation. International Journal of Telerehabilitation, 4(1), 15-24.
Stevenson, B., & McQuivey, J. (2015). The wide range of abilities and its impact on computer technology. Retrieved from http://www.microsoft.com/enable/research/phase1.aspx
Theodoros, D. (2011). Telepractice in speech language pathology: The evidence, the challenges, and the future. Perspectives on Telepractice, 1, 10-21.
Towey, M. (2012). Speech telepractice: Installing a speech therapy upgrade for the 21st century. International Journal of Telerehabilitation, 4(2), 73-78. doi:10.5195/ijt.2012.6112
Woolf, C., Caute, A., Haigh, Z., Galliers, J., Wilson, S., Kessie, A., . . . Marshall, J. (2015). A comparison of remote therapy, face to face therapy and an attention control intervention for people with aphasia: A quasi-randomised controlled feasibility study. Clinical Rehabilitation. doi:10.1177/0269215515582074
World Health Organization & World Bank. (2011). World report on disability. Malta: World Health Organization. Retrieved from http://whqlibdoc.who.int/publications/2011/9789240685215_eng.pdf
Yorkston, K., Beukelman, D., & Traynor, C. (1984). Assessment of intelligibility of dysarthric speech. Austin, TX: Pro-Ed.
How to Cite
Authors who publish with this journal agree to the following terms:
- The Author retains copyright in the Work, where the term “Work” shall include all digital objects that may result in subsequent electronic publication or distribution.
- Upon acceptance of the Work, the author shall grant to the Publisher the right of first publication of the Work.
- The Author shall grant to the Publisher and its agents the nonexclusive perpetual right and license to publish, archive, and make accessible the Work in whole or in part in all forms of media now or hereafter known under a Creative Commons Attribution 4.0 International License or its equivalent, which, for the avoidance of doubt, allows others to copy, distribute, and transmit the Work under the following conditions:
- Attribution—other users must attribute the Work in the manner specified by the author as indicated on the journal Web site;
- The Author is able to enter into separate, additional contractual arrangements for the nonexclusive distribution of the journal's published version of the Work (e.g., post it to an institutional repository or publish it in a book), as long as there is provided in the document an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post online a prepublication manuscript (but not the Publisher’s final formatted PDF version of the Work) in institutional repositories or on their Websites prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work. Any such posting made before acceptance and publication of the Work shall be updated upon publication to include a reference to the Publisher-assigned DOI (Digital Object Identifier) and a link to the online abstract for the final published Work in the Journal.
- Upon Publisher’s request, the Author agrees to furnish promptly to Publisher, at the Author’s own expense, written evidence of the permissions, licenses, and consents for use of third-party material included within the Work, except as determined by Publisher to be covered by the principles of Fair Use.
- The Author represents and warrants that:
- the Work is the Author’s original work;
- the Author has not transferred, and will not transfer, exclusive rights in the Work to any third party;
- the Work is not pending review or under consideration by another publisher;
- the Work has not previously been published;
- the Work contains no misrepresentation or infringement of the Work or property of other authors or third parties; and
- the Work contains no libel, invasion of privacy, or other unlawful matter.
- The Author agrees to indemnify and hold Publisher harmless from Author’s breach of the representations and warranties contained in Paragraph 6 above, as well as any claim or proceeding relating to Publisher’s use and publication of any content contained in the Work, including third-party content.
Revised 7/16/2018. Revision Description: Removed outdated link.